Refund and Returns Policy

At Phoenix The Fire, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or expired product, you may request a return or replacement within 7 days of delivery.

Eligible Returns

Damaged or defective products
Wrong product delivered
Expired products
Missing items in the order

Non-Returnable Items

Perishable goods such as groceries, fruits, vegetables, dairy products, and bakery items
Opened or used products
Personal care and hygiene products
Gift cards and digital products

Refund Process

Once your return request is approved and the product is received (if required), the refund will be processed to your original payment method within 5-7 business days.

Replacement Policy

Eligible products may be replaced with the same item, subject to stock availability.

Cancellation Policy

Orders can be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible.

Need Help?

For any return, refund, or replacement request, please contact our customer support team:

Email: support@phoenixfiremart.com
Website: www.phoenixfiremart.com

Phoenix The Fire reserves the right to approve or reject any return request after verification.